Standard turnaround time is 7-14 business days from the date full payment is received and all design details are finalized/approved. Business days do not include weekends or holidays. Shipping time is not included in the 7-14 business day turnaround time. Larger or more detailed orders may require additional processing time. If an order is needed sooner, rush service may be required but is subject to availability and approval.

Rush service may be available and must be requested and approved by Stitched by Tika prior to placing your order. Rush fees start at $15 and may increase depending on the number of items, design complexity, and requested completion date. Rush availability is not guaranteed.

Full payment is required upfront before work begins on any order. Your order is not added to the production schedule until payment has been received and all design details have been finalized and approved. Turnaround time begins at that point. Orders will not be started or held without payment.

Due to the personalized nature of our products, all custom sales are final. Returns, exchanges, and refunds are not accepted on custom or personalized items. Is Stitched by Tika makes and error on your order, please contact us so that we can work to make it right.

Customers are responsible for reviewing all design details, including spelling, names, dates, colors, sizing, and placement before giving final approval. Once a design has been approved, production may begin and changes are not guaranteed.

Changes requested after final approval may result in an additional fee and could extend the turnaround time. Stitched by Tika is not responsible for errors that were included in a customer approved design. If an error is made by Stitched by Tika that differs from the approved design, we will work with you to make it right.

Stitched by Tika generally provides the items used for customization. Customer-provided items are accepted only at the discretion of Stitched by Tika and will be considered on a case-by-case basis. Approval must be received before bringing or sending any items for customization.

If a customer-provided item is approved, please understand that customization involves equipment and processes that carry some risk. While every effort will be made to handle your item with care, Stitched by Tika is not responsible for replacing customer-provided items due to unforeseen issues that may occur during the customization process.